Returns & Refund Policy

At Zunaira Collection, your satisfaction is our priority. If you are not completely happy with your purchase, we are here to help. Please read our Returns & Refund Policy carefully before initiating a return.

Return Window

You may request a return or exchange within 7 days of receiving your order. Requests made after 7 days from the delivery date will unfortunately not be accepted.

Eligibility for Returns

To be eligible for a return, your item must be unused, unwashed, and in its original condition with all tags still attached. Items that have been worn, washed, altered, or damaged after delivery will not be accepted for return.

Non-Returnable Items

The following items are not eligible for return or exchange: sale or discounted items, items purchased during special promotions, and any item not in its original condition.

How to Request a Return

To initiate a return, please contact us within 7 days of receiving your order via phone or email. Provide your order details and the reason for the return. Our team will guide you through the process and provide the return address.

Refund Process

Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed within 5 to 7 business days. Refunds will be issued via the original payment method or store credit, depending on the situation.

Exchange Policy

If you wish to exchange an item for a different size or color, please contact us within 7 days of delivery. Exchanges are subject to product availability. If the desired item is not available, a refund or store credit will be offered.

Damaged or Incorrect Items

If you receive a damaged, defective, or incorrect item, please contact us immediately within 48 hours of delivery with photos of the issue. We will arrange a replacement or full refund at no additional cost to you.

Return Shipping

Customers are responsible for return shipping costs unless the item received was damaged or incorrect. We recommend using a trackable shipping method to ensure your return reaches us safely.